Walkthrough Guide
Northwest Georgia Housing Authority
Interactive Platform Walkthrough
This guided tour walks through the NWGHA Resident Experience Platform at your own pace. Each stop highlights a key area—surveys, concerns, reporting, and resident engagement—with spotlight navigation across live pages.
Executive Overview
For leadership and board members
About 3 minutes6 stopsLeadership
Full Platform Walkthrough
For housing authority staff and evaluators
About 7 minutes13 stopsStaff & evaluators
This environment contains fictional sample data prepared for demonstration.
Suggested Demo Flow
- 1Start with the Executive Dashboard to show satisfaction KPIs and twelve-month trends.
- 2Open Survey Management and demonstrate Send to Residents distribution options.
- 3Review the Resident Concern Center to show intake, priority, and assignment workflow.
- 4Visit Communications Center for outbound message tracking across all channels.
- 5Show the Property Heat Map to compare satisfaction across housing sites.
- 6Open Executive Reports for board-ready quarterly reporting.
- 7Review Action Plans to demonstrate the feedback-to-improvement loop.
- 8Close with the Resident Portal to show the community-facing experience.
Pages Included in Demo
| Page | What It Demonstrates |
|---|---|
| Executive Dashboard | KPIs, satisfaction trends, property comparison, and top concerns |
| Survey Management | Active surveys, multi-channel distribution, and progress tracking |
| Resident Concern Center | Concern intake, priority assignment, and status workflow |
| Communications Center | Surveys, announcements, alerts, and event messaging |
| Property Heat Map | Geographic satisfaction visualization across properties |
| Executive Reports | Quarterly reports with PDF and Excel export |
| Action Plans | Feedback-to-action tracking with owners and due dates |
| Annual Automation | Scheduled survey launches, reminders, and board presentations |
| Resident Portal | Resident-facing surveys, concerns, and announcements |
| Documents | Survey instruments, board reports, and SOP repository |
| Administration | Users, templates, categories, and branding settings |