NWGHA

Northwest Georgia Housing Authority

AU

Executive Dashboard

May 1 – May 31, 2026

Overall Satisfaction Score

91%

↑ 5% vs Apr 2026

Response Rate

67%

↑ 8% vs Apr 2026

Open Concerns

18

↓ 6 vs Apr 2026

Avg. Resolution Time

4.2 Days

↓ 0.8 Days vs Apr 2026

Resident Satisfaction Trend (12 Months)

Satisfaction by Category

Satisfaction by Property

PropertySatisfaction ScoreResponse RateTrend
Rome Family Housing92%72%
Dalton Gardens89%65%
Calhoun Towers94%69%
Summerville Village86%61%
Heritage Heights90%64%

Top Resident Concerns

View All
  1. 1.Street lighting concerns24
  2. 2.Maintenance delays18
  3. 3.Parking availability14
  4. 4.Pest control12
  5. 5.Playground repairs9